Shipping policy

 

# Shipping & Delivery Policy — ZENKICKS

**Last Updated: October 3, 2026**

Please carefully review our Shipping & Delivery Policy before purchasing from **ZENKICKS**. This policy applies to all orders placed through our website.

## 1. Overview

Thank you for shopping with **ZENKICKS**. We are committed to providing a smooth shopping experience with reliable and timely delivery of your orders.

## 2. Order Tracking

Once your order has been shipped, you can track your order using the tracking details provided by **ZENKICKS**.

If you have any issue with tracking or delivery, please contact us at:

**Email:** [zenkicks191@gmail.com](mail to: zenkicks191@gmail.com)

## 3. Shipping Method & Delivery Time

We currently offer **Standard Shipping**.

* **Standard Shipping:** Estimated delivery within **5–8 business days**
* Delivery time may vary depending on your location, courier service and other circumstances.
* **Prepaid orders:** Standard shipping is free.

## 4. Advance Shipping Payment for COD Orders

For **Cash on Delivery (COD)** orders, ZENKICKS may collect the applicable shipping charges in advance.

This allows the remaining order amount to be paid at the time of delivery.

If a COD order is returned to origin (**RTO**) because the customer refuses or fails to receive the order, the advance shipping amount may be **non-refundable**.

## 5. Order Cancellation or Delivery Delay

Your order may be cancelled or delayed due to:

* Incorrect or incomplete shipping address
* Shipping service unavailable at the provided PIN code
* Courier service limitations in your area
* Unfavourable weather or other unforeseen circumstances
* Product becoming temporarily out of stock
* Failure to complete our order confirmation process

**ZENKICKS** may contact you to confirm your address and order details before dispatch.

## 6. Lost or Damaged Orders

If your order is lost or arrives damaged during transit, please contact **ZENKICKS** at **[zenkicks191@gmail.com](mailto:zenkicks191@gmail.com)** within **2  days of receiving the shipment**.

Please provide your order details and relevant photos/videos where applicable so that we can review the issue and assist you.

## 7. Questions About Returns

For questions regarding returns, please review the **ZENKICKS Return & Refund Policy** available on our website.

Please make sure to read the return conditions before placing an order.

## 8. Contact ZENKICKS

If you have any questions, concerns, or comments regarding our Shipping & Delivery Policy, please contact us:

**ZENKICKS**
**Email:** [zenkicks191@gmail.com](mail to: zenkicks191@gmail.com)

**Thank you for choosing ZENKICKS.**
*Quality footwear. Everyday comfort. Street-ready style.*